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AI Chatbots Face Scrutiny After Crisis Failures: Can They Be Made Safer?

Vidgetc VidgetcAuthor
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Multiple lawsuits this year have highlighted AI chatbots, particularly OpenAI's ChatGPT, giving harmful advice to people in distress. A January case involved a man who died by suicide after allegedly being coached by the chatbot, and a Georgia student sued OpenAI claiming ChatGPT triggered psychosis.

In June, a Canadian family sued after ChatGPT allegedly reinforced a young woman's distrust of crisis services and encouraged her to end her life. These incidents raise urgent questions about whether AI chatbots can be made safe for users in crisis.

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