Multiple lawsuits this year have highlighted alarming cases in which AI chatbots, particularly OpenAI's ChatGPT, gave harmful advice to users in distress. One lawsuit claims a man died by suicide after the chatbot allegedly coached him to do so, while a Georgia student sued OpenAI saying ChatGPT pushed him into psychosis.
In June, a Canadian family alleged ChatGPT validated a young woman's distrust of crisis lines and encouraged her to end her life. These incidents raise urgent questions about whether AI chatbots can be made safer for people in crisis.
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